Qqrolex Privacy Policy – Indonesia User Data Protection

Qqrolex collects only the data strictly necessary to operate the service safely, legally, and optimally. There are three main ways data is collected:

Data you provide directly: When registering an account, you provide your full name, date of birth, email address, phone number, and financial account information. During the KYC process, you upload official identity documents. When contacting our support team, conversations are also stored for service quality purposes.

Automatically collected data: While using the platform, our systems automatically log your IP address, device type and operating system, browser used, pages visited, session time and duration, and in-platform transaction activity.

Data from third parties: In some cases, we receive information from payment service providers to verify transactions, or from integrated third-party fraud detection systems to maintain platform security.

Collected data is used exclusively for the following purposes:

• Account management — Creating, verifying, and maintaining your user account to ensure it operates securely and correctly.
• Transaction processing — Processing deposits, withdrawals, and bonus payments accurately and on time.
• Regulatory compliance (KYC/AML) — Verifying identity to prevent fraud, money laundering, and access by users who do not meet age requirements.
• Platform security — Detecting suspicious activity, preventing account misuse, and responding to security incidents.
• Customer support — Handling inquiries, complaints, and assistance requests submitted to the qqrolex team.
• Service improvement — Analyzing usage patterns in aggregate (not individually) to improve platform performance and experience.
• Account communications — Sending important notifications regarding accounts, transactions, security updates, and policies.

Qqrolex does not sell users' personal data. However, in the course of operating the platform, there are limited situations where data must be shared with specific parties:

• Payment service providers — To process deposits and withdrawals, necessary information is shared with payment gateways (DANA, OVO, GoPay, partner banks) as required for each transaction.
• Game providers — Gaming session information (anonymous account ID, bets, results) is shared with providers such as Pragmatic Play or PG Soft for game validation and RNG audit purposes.
• Regulatory bodies — If required by law or a competent authority, qqrolex will comply with official requests while safeguarding user rights to the fullest extent possible.
• Technology partners — Technical infrastructure providers (hosting, CDN, cybersecurity) bound by strict data confidentiality agreements with qqrolex.

All third parties that receive user data are bound by confidentiality agreements and are only permitted to use that data in accordance with specific instructions provided by qqrolex.

Qqrolex uses cookies and similar technologies to ensure the platform functions properly and delivers a consistent experience. Several types of cookies are used:

• Essential cookies — Required for core platform functions such as keeping login sessions active and remembering language preferences. Cannot be disabled.
• Analytics cookies — Collecting anonymous data on how users interact with the platform to help us identify areas for improvement.
• Security cookies — Used to detect suspicious activity, prevent unauthorized access, and protect the integrity of user sessions.

Third-party advertising cookies are not used on the qqrolex platform. You can manage your cookie preferences through your browser settings, although disabling essential cookies may affect platform functionality.

Qqrolex takes a layered approach to securing users' personal data. The following technical and procedural measures are in place:

• 256-bit SSL/TLS encryption for all data transmissions between client and server.
• At-rest encryption for sensitive data stored in databases, including identity and financial information.
• Multi-factor authentication for internal access to systems storing user data.
• Firewall and intrusion detection systems that monitor network traffic in real time.
• Regular security audits conducted by internal teams and independent third parties.
• Regular encrypted data backups stored at geographically separate locations.

Qqrolex retains personal data only for as long as necessary for the purposes described in this policy, or as required by applicable legal obligations.

• Active account data — Retained for as long as the account remains active or until a deletion request is submitted by the user.
• Financial transaction data — Retained for a minimum of 5 years in accordance with applicable financial regulatory compliance requirements.
• Security logs — Retained for 90 days for security incident investigation and fraud detection purposes.
• KYC Data — Retained in accordance with regulatory obligations, generally for 5–7 years after account closure.

Once the retention period ends, data is securely deleted or anonymized so that it can no longer be linked to any individual's identity.

As a qqrolex user, you have the following rights regarding your personal data. To exercise these rights, you may contact the qqrolex support team through official channels:

We will respond to data rights requests within 30 business days. Some requests may require additional identity verification to ensure the security of your data.

Qqrolex services are strictly intended for individuals aged 18 and above. The platform does not knowingly collect, store, or process personal data from children or minors under the age of 18.

If qqrolex becomes aware that personal data from users below the minimum age has been collected unintentionally, we will promptly take steps to delete such data and deactivate the relevant account in accordance with applicable procedures.

Qqrolex may update this Privacy Policy from time to time to reflect changes in data management practices, technological developments, or applicable regulatory changes.

Any material updates will be communicated through:

• In-platform notification upon next login after changes take effect.
• Update of the "Last updated" date at the top of this page.
• Email communications for changes that significantly affect how data is used or shared.

We encourage you to review this page periodically. Continued use of the platform after changes are published will be considered acceptance of the updated policy.

If you have any questions, concerns, or wish to exercise your data rights, the qqrolex team is ready to assist through the official support channels available on the platform.

For specific privacy and data protection inquiries, you may contact the qqrolex support team, which operates 24 hours a day, 7 days a week. Our team will respond to privacy-related requests with high priority.

For data deletion or access requests, please prepare the necessary identity verification information so your request can be processed more quickly.